Frequently Asked Questions

What is GetX?

How long is the voucher valid?

Can I request for a refund?

What digital currencies can I buy with my voucher?

How do I redeem my voucher?

What fees can I expect while redeeming my voucher?

Do I need to create/verify my account to redeem the voucher?

What cryptocurrency wallet do you support?

Can I make a partial redemption?

I put in the wrong wallet address. What should I do?

How long will it take for my digital assets to appear after I redeem my voucher?

I am experiencing problems while redeeming my voucher, what can I do?

I redeemed the voucher but I did not receive it in my wallet.

I did not receive my voucher code.